cara mahjong Casino & Sportsbook FAQ

To verify your cara mahjong account, we require two documents. First, a government-issued photo ID such as an Indonesian KTP, passport, or driver's licence—we need a clear scan or photo of both sides if the ID is two-sided. Second, a proof of address document issued within the last three months, such as a utility bill, rental agreement, or bank statement. Your name on both documents must match the name you registered with on cara mahjong. Upload these documents through your account settings under 'Identity Verification'. Verification typically completes within one business day. If your documents are rejected, we will notify you of the reason and allow you to resubmit.

Deposit ranges on cara mahjong vary by payment method. E-wallet top-ups via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet typically support deposits from a minimum amount up to a daily maximum that depends on your e-wallet provider's limits. Bank transfers via mobile banking, local payment, online payment, and e-wallet have their own minimum and maximum per transaction, set by your bank. We do not impose a maximum total account balance. When you initiate a deposit on cara mahjong, the payment screen will show the current minimum and maximum for your chosen method. If you have questions about limits on a specific payment method, contact our support team—we can clarify the ranges for your location and help you choose the best option.

You can reach our cara mahjong support team through multiple channels. Inside the app or on our website, use the 'Help' or 'Support' menu to submit a message—our multilingual team responds in English and Indonesian during business hours, typically within a few hours. You can also contact us via the contact form on the cara mahjong website. If you have an urgent issue, such as a suspected unauthorized access to your account, contact us immediately through any available channel and provide as much detail as possible. We maintain standard business hours for support, and response times may be longer during national holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi.

Yes, cara mahjong accepts deposits and withdrawals via virtual account transfers from mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your payment method on cara mahjong, we generate a unique virtual account number tied to your account. Transfer funds from your bank account to that virtual account number, and the deposit will appear in your cara mahjong wallet once your bank confirms the transaction. Withdrawal to mobile banking, local payment, online payment, or e-wallet accounts typically processes within one business day after our verification. Bank holidays may extend processing times. If your transfer does not appear in your cara mahjong account within 24 hours, contact our support team with your bank's transaction reference number.

Deposit ranges on cara mahjong vary by payment method. E-wallet top-ups via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically support deposits from a minimum amount up to a daily maximum that depends on your e-wallet provider's limits. Bank transfers via online payment, e-wallet, mobile banking, and local payment have their own minimum and maximum per transaction, set by your bank. We do not impose a maximum total account balance. When you initiate a deposit on cara mahjong, the payment screen will show the current minimum and maximum for your chosen method. If you have questions about limits on a specific payment method, contact our support team—we can clarify the ranges for your location and help you choose the best option.

To withdraw funds from your cara mahjong account, navigate to the 'Wallet' or 'Withdrawal' section in your account menu. Select your preferred withdrawal method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer on mobile banking, local payment, online payment, e-wallet. Enter the amount you wish to withdraw and confirm your identity (we may ask for a one-time password sent to your registered email or phone number). Your withdrawal will be processed after verification. E-wallet withdrawals typically complete within a few hours; bank transfers may take one to two business days. Withdrawals are subject to verification and fraud-prevention checks. If your withdrawal is delayed or declined, we will notify you and explain the reason. Contact support if you need clarification about a specific withdrawal.

cara mahjong offers coverage of major football leagues and tournaments. Our markets include Liga 1 Indonesia, Piala Indonesia, Piala AFF, Premier League, Champions League, and select international matches. We update our market list regularly based on the football calendar—additional tournaments and matches are added during major events. Within each match, we list standard markets such as match winner, total goals, both teams to score, and Asian handicap. Live-dealer tables on cara mahjong feature blackjack, roulette, baccarat, and Dragon Tiger from multi-camera studios. We also offer slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments where available. For the most current list of available markets, open the cara mahjong app or website and browse by sport or game category.

cara mahjong periodically offers welcome offers or promotions for new account holders. The specific offer, terms, and eligibility criteria may change over time. We recommend checking the 'Promotions' section within your account or on the cara mahjong website for current offers available at the time you register. Welcome offers, if available, are applied automatically or via a promotional code entered during account setup or first deposit. Terms typically include a minimum deposit requirement and a playthrough condition. Read the offer terms carefully to understand any restrictions. If you have questions about a specific promotion or whether you qualify for an offer, contact our support team. We do not guarantee any fixed bonus amount—all offers are subject to terms and availability.

We at cara mahjong encrypt your personal information—including your email, phone number, identity documents, and payment details—using industry-standard security protocols. Your password is hashed and never stored in plain text. We access your data only to operate cara mahjong, process your deposits and withdrawals, verify your identity, and comply with legal obligations. We do not sell your data to third parties or use it for marketing without your consent. We retain your information for the duration of your account plus any retention period required by applicable law. You can request access to all data we hold about you or ask us to delete your account—contact our support team to submit such a request. For full details, read our privacy policy on the cara mahjong website.

cara mahjong services are available only in jurisdictions where online gaming and wagering are permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. Users in supported regions across Indonesia—including Jakarta, Surabaya, Bandung, Semarang, Medan, and Yogyakarta—may be able to access cara mahjong where local law permits. However, you are solely responsible for verifying that access and use of cara mahjong comply with the laws applicable in your specific location. We do not represent that cara mahjong is licensed, authorized, or legal in any specific country or region. If you are unsure whether you can legally access cara mahjong in your jurisdiction, seek legal advice before registering an account. Read our legal notice for more details on jurisdiction-restricted service.